Privacy Policy
Last updated: January 2026
Humble Skin Health (HSH) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how I collect, use, store, and disclose personal information when you visit my website, book appointments, purchase products, or receive services.
I operate from Queensland, Australia and aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where applicable.
What personal information I collect
The type of information I collect depends on how you interact with Humble Skin Health and the services you book. This may include:
Identity and contact details
- Name
- Email address
- Phone number
Booking and service details
Appointment details and service history
Notes related to your preferences (for example, treatment comfort, sensitivities, and communication preferences)
Health and skin information (sensitive information)
To provide safe, appropriate skin and beauty services, I may collect information such as:
- Skin concerns and relevant skin history
- Allergies and sensitivities
- Relevant medications (for example, photosensitising medications, Roaccutane)
- Pregnancy or breastfeeding status (where relevant to treatment suitability)
- Contraindications or conditions that may affect treatment safety
Payment and purchase details
- Payment status and transaction records
Note: I do not store full card details. Payments are processed through secure third-party payment providers.
How I collect this information
I may collect personal information in the following ways:
When you book online (including via Timely)
When you complete consultation or intake questions
When you contact me by email, phone, or text
When you purchase products or make payments
Automatically through your use of my website (cookies/analytics)
Why I collect, use, and hold your information
I collect and use personal information to:
Provide treatments and services safely and professionally
Assess suitability for services and manage contraindications
Book, confirm, and manage appointments (including reminders and updates)
Process payments and provide receipts
Supply products you purchase
Communicate with you about your booking or treatment plan
Improve my services, website experience, and client care
Meet legal, regulatory, and safety obligations
Send optional marketing messages only where you have consented (you can opt out anytime)
Sensitive information (health information)
Health information is considered sensitive information. I only collect this where it is reasonably necessary to provide services safely and with your consent (which may be express or implied when you choose to proceed with treatment and provide the information). I take extra care to protect sensitive information.
If you choose not to provide relevant health information, I may not be able to provide certain services, or I may need to modify a treatment plan for safety.
Who I may share your information with
I do not sell your personal information.
I may disclose personal information to trusted third parties only when needed to run my business and provide services, such as:
Online booking and appointment management providers (including Timely)
Payment processors and financial service providers
Website hosting, IT, and security providers
Analytics and marketing tools (used to understand website performance and, where applicable, marketing with consent)
Professional advisors (for example, accountant, legal advisor)
Authorities or regulators where required or authorised by law
Where possible, I limit the information shared to what is necessary.
Overseas disclosure
Some third-party services I use (such as booking, website, analytics, or email platforms) may store or process data on servers located outside Australia. When this happens, I take reasonable steps to choose reputable providers and protect your information.
How I store and protect your information
I take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure systems, limiting access to information, and working with reputable service providers.
No method of transmission or storage is completely secure, but I work to maintain appropriate safeguards for a small, professional practice.
How long I keep your information
I keep personal information only for as long as it is needed to provide services, manage business records, meet legal obligations, and support ongoing client care. When information is no longer required, I take reasonable steps to securely delete or de-identify it.
Accessing and correcting your information
You may request access to the personal information I hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.
To make a request, contact me at: humbleskinhealth@gmail.com
Marketing choices
If you opt in to receive marketing communications, you can unsubscribe at any time using the link in the message (where available) or by emailing humbleskinhealth@gmail.com
Even if you opt out of marketing, I may still contact you about essential service-related messages (for example, appointment confirmations, changes, or receipts).
Cookies and website analytics
My website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. You can usually disable cookies via your browser settings; however, some website features may not work as intended if you do.
Privacy complaints
If you have a concern about how I’ve handled your personal information, please contact me first so I can try to resolve it promptly:
humbleskinhealth@gmail.com
If you are not satisfied with my response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
I may update this Privacy Policy from time to time to reflect changes to my practices, systems, or legal requirements. The latest version will be published on my website.